“Quits Unexpectedly” or “Internal Error” when launching Picture Keeper. Apple has updated some software codes in El Capitan (OS X 10.11.x) and Sierra (10.12). This can cause a conflict...
Picture Keeper Pro 500GB or larger is not recognized or disconnecting Sometimes even the most durable and trustworthy things might give you a little bit of trouble. If the LED indicator...
What Do I Do When I get a “No Files Found” Error Message? When you click on View and Print, do you get the following message? Rescan your Picture Keeper Click OK...
My iPhoto Library isn’t being backed up. What can I do? Are you an iPhoto user that has not upgraded to Photos? Start the Picture Keeper Program. Update the Picture Keeper...
My antivirus software gave me a warning about Picture Keeper We are aware that there may be an issue with using the Picture Keeper on a computer that is running...
My Phone does not Support Automatic Backup / How do I do a Manual Backup? If you’re seeing an “Uh Oh… Your phone does not support Automatic Backup message” you are being prompted to complete...
There’s a Problem with My Drive – Windows Popup If you’re trying to use your Picture Keeper with a Windows computer, and get the popup shown above, you have...