Picture Keeper Connect and iOS 11 update

The release of the iPhone 8 and update of Apple’s proprietary operating system for mobile devices, namely iOS 11, has brought a lot of new features as well as certain problems… Of course, we have been monitoring and releasing updates for our Picture Keeper Connect application since the beta testing phase of iOS 11 started. However, we have noticed that some users are experiencing specific issues with their white Picture Keeper Connect drives after the update was pushed to iPhones and iPads. In this article, we will cover the symptoms, as well as steps to troubleshoot and resolve the issue.

If you have a white Picture Keeper Connect drive and are having trouble after updating to iOS 11, please check below to see if you are experiencing these symptoms, and use the firmware updater to resolve the issue.

The Symptoms:

  • The Picture Keeper Connect drive is not detected by the application, though you have followed the instructions from Quick Start Guide.
  • The LED on the Picture Keeper does light up, and the Picture Keeper Connect app is unresponsive.
  • The Picture Keeper Connect app crashes after a few seconds or during the backup, view, or restore.
  • Picture Keeper Connect worked before you updated to iOS 11, or upgraded to the iPhone 8.

The Solution:

We have tools that will easily update the firmware on the Picture Keeper Connect drive, allowing it to work with iOS 11.

Before we go any further, please make sure you have the latest version of the Picture Keeper Connect app.

• Open the iTunes App Store on your iPhone or iPad
• Tap the Updates icon located in the bottom-right corner of the screen
• Check to see if a Picture Keeper Connect app update is available


On an iPhone or iPad

On an iPhone or iPad running iOS 10 or 9, the latest version of the Picture Keeper Connect app will prompt you to update the firmware.   Please allow the update, so that your Picture Keeper Connect will work when you upgrade to iOS 11.  It only takes a few seconds.

If you have already updated to iOS 11, you have two options.  You can install the latest Picture Keeper Connect app on any other device running iOS 10 or 9 (a friend or family member’s device – no login required) to complete the firmware update.  Again, it only takes a few seconds.  You can also update the firmware on a Windows or Mac computer.  See the next sections for details.


On a Windows computer

Download the firmware updater tool here:
https://help.picturekeeper.com/downloads/PKConnectFWUpdate.exe

Follow these simple steps:

1. Find the PKConnectFWUpdate.exe file in your Downloads folder or desktop.
2. Open PKConnectFWUpdate.exe
3. Plug in your Picture Keeper Connect
4. Close the AutoPlay popup (if it appears)
5. Click the “Fix” button, and look for the “Fix Success” message

That’s it! You can now close the updater tool, eject your Picture Keeper Connect drive, and use it with your iOS 11 iPhone or iPad again.


On a Mac computer

We have a firmware updater tool that is compatible with Mac OS X 10.7 and up.

Please contact us if you have a Mac computer and need the firmware update.  We will help you through the quick and easy process.

If you have access to a Windows computer or an iPhone or iPad running iOS 10 or 9, please use one of the options above.


 

If you need any additional assistance, please contact Picture Keeper Support.

Updated on November 27, 2017

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