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Picture Keeper Pro 500GB not recognized or disconnecting

Sometimes even the most durable and trustworthy things might give you a little bit of trouble. If the LED indicator on the Picture Keeper Pro drive is not lighting up or you have experienced any connectivity issues with your 500 GB backup device, the enclosure may need to be replaced.

Are you using a USB hub or mobile device?

Some devices and accessories do not supply the power required by the PK Pro 500GB model.  This may cause some of the same symptoms as a failing enclosure.

USB hubs
Please make sure that your PK Pro is plugged into a USB port directly on the computer, not a multi-port USB hub.

Mobile devices, smart TVs, and digital photo frames
It should also be noted that the PK Pro 500GB model is not compatible with iPhone, iPad, Android devices, smart TVs, or digital photo frames.

Symptoms

If you are experiencing any combination of these symptoms, your PK Pro enclosure may need to be replaced.

  • No blue LED light
  • LED light flashes, but PK Pro is not recognized by the computer
  • Clicking, whirring, or buzzing noises
  • PK Pro disconnects (ejects/unmounts) during backup

If your enclosure does need to be replaced, contact us and we will send you a brand new one under warranty.   It’s easy to replace, and we’ll guide you through each step.

If you need any additional assistance, please contact Picture Keeper Support.

Updated on October 3, 2017

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