If you’re using Picture Keeper Connect on an iPhone or iPad, and the application is only finding some of your images, you may have turned on iCloud Photo Library or used the “Optimize Storage” option. This means that some of your pictures are not stored on your phone anymore, but are instead stored in iCloud.
To check if your photos are stored in iCloud, follow these steps:
- Open the Settings app on your iPhone or iPad.
- Look under Photo & Camera and find the iCloud Photo Library tab.
- If it is green, that means that your pictures are being stored in iCloud and that they may no longer be on your phone.
Picture Keeper Connect can backup the pictures from the iCloud. You can enable the iCloud backup option in the settings.
- Open Picture Keeper Connect application
- Tap the three lines menu icon at the top left corner.
- Go to ‘Backup Options’ and make sure that the iCloud option is turned on.
- Go back to the “Home” screen and start backup
If you need any additional assistance, please contact Picture Keeper Support.