If you’re using Picture Keeper Connect on an iPhone, and the application is only finding some of your images, you may have turned on iCloud Photo library. This means that some of your pictures are not stored on your phone anymore, but are instead stored in iCloud.
The Picture Keeper Connect can backup the pictures from the iCloud. You can enable iCloud backup option in the settings.
- Open Picture Keeper Connect application
- Tap the three lines menu icon at the top left corner.
- Go to ‘Backup Options’ and make sure that the iCloud option is turned on.
- Go back to the “Home” screen and start backup
If you need any additional assistance, please contact Picture Keeper Support.