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What happens if my battery level is too low on mobile device?

In general, it is recommended that you have at least a 50-100% battery level before starting a backup.  If you have a large number of photos to back up, it is better to have your phone fully charged.  If your battery level drops to a low level while backing up, you can cancel the backup and start again after the device has been charged to 50% or higher battery level.

Cancelling the backup when your battery level is too low is like “pausing” the backup.  Once  you’ve recharged your phone’s battery, you can start backup again; the app will do a full search again but will carry on backing up where it left off.

This backup is taking too long!

Your first backup will likely included hundreds, if not thousands, of photos and videos. This can certainly take some time to complete.

Once the initial backup is complete, future backups should not take nearly as long and should not drain the battery. Just use Picture Keeper Connect often to keep your pictures backed up, and keep the time needed to complete the backup to a minimum.

Don’t risk losing your pictures or filling up your phone again simply because you waited too long to back them up.

  1. Charge the battery.
  2. Run the Picture Keeper Connect app and start a backup.
  3. Monitor the battery life.
  4. If the battery level drops to 10-20% battery life, click the Cancel button.  This will stop the backup, but the app will remember what files have been backed up.
  5. Double tap the Home button and swipe/close the app. Do not unplug the PK Connect drive before closing the app.
  6. Now remove the Picture Keeper Connect drive and recharge the battery.
  7. Run the Backup again.  It will continue where it has left off.

 

If you need any additional assistance, please contact Picture Keeper Support.

Updated on November 6, 2017

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